Returns & Shipping Policy
Last updated: August 10, 2026
1. Where we ship
SweetAtlas currently ships only to addresses within the United States.
2. Shipping timelines
Boxes are shipped after each successful billing cycle. When your box ships, we'll send you an email with tracking information and an estimated delivery date. Delivery estimates depend on the carrier and your location and are not guaranteed.
3. Shipping costs
Shipping within the U.S. is included in your subscription price unless otherwise stated at checkout.
4. Returns on food items
Because each SweetAtlas expedition includes perishable candy, snacks, and drinks, we cannot accept returns or offer refunds on boxes or items that have been opened, for food-safety reasons. Please review every item's packaging and allergen information before consuming it.
5. Damaged, incorrect, or missing boxes
If your box arrives damaged, is missing items, or you received the wrong box, contact us at contactus@mysweetatlas.com within 7 days of delivery with your order details and, if possible, photos. We will send a replacement box or issue a credit or refund for that shipment at our discretion.
6. Lost shipments
If tracking shows your box as delivered but you did not receive it, or your box appears lost in transit, let us know at contactus@mysweetatlas.com and we will work with the carrier and, where appropriate, send a replacement or credit.
7. Cancellations, pauses, and unshipped boxes
You can pause or cancel your subscription at any time from your account dashboard. Cancelling or pausing stops future billing but does not retroactively refund a box that has already shipped. If a charge for the upcoming cycle was captured but the box has not yet shipped, contact us at contactus@mysweetatlas.com and we will do our best to cancel that shipment and refund the charge.
8. Contact
For any shipping or return question, email contactus@mysweetatlas.com.